Support you can rely on

We believe great software deserves great support. That’s why we combine accessibility, responsiveness and real human expertise.

• 24/7 online Helpdesk
  Submit tickets anytime, for questions, improvement suggestions or technical assistance.

• Direct access to our support team (8 AM – 5 PM CET)
  Speak with real digital pathology experts who understand your workflow.

• Clear Service Level Agreement (SLA)

  • Critical issues: target resolution by the next business day

  • Non-critical issues: target resolution within 5 business days

• User-driven improvement
  Many product enhancements originate directly from customer feedback.