Never feel stranded

At Pathomation, we strive to make our software as user-friendly as possible. But the old adage applies: we can make things as simple as possible, but not simpler. Digital pathology deals with some hard concepts. Whole Slide Images can have a complex structure.

Therefore, apart from user friendliness, we also strive to support our customers with the appropriate resources to get additional help as support when and where they need to.

We have wiki pages for several of our products.

If you can’t find what you’re looking for in our wiki’s, you can contact us via our helpdesk.

Our helpdesk business hours are Monday – Friday, 8 AM – 5 PM CET. All new opened tickets will be reviewed by a customer service agent within 4 hours. High priority critical issues will be resolved in 2 business days, low priority issues or information requests within one week. New feature requests are handled on an individual basis.

Take me to the helpdesk

Video tutorials

When a picture says more than a thousand words, a video must say… even more?

As we’re gradually rolling final revisions of our various platform components, we’re also working hard on producing video material for each product. 

Playlists are already available for the following: